Electronic Banking

We've collected Consumer Help Numbers and the most Frequently Asked Questions on this page for easy reference. If your question isn't answered here, please contact us online or call a bank representative at the Clifton Banking Center: 815-694-2329, the Watseka Banking Center: 815-432-2494.

Consumer Help Numbers

Debit Card Emergency (lost or stolen card): 1-800-554-8969

Bill Pay Support: 1-844-753-7436

Consumer Reporting Companies:
Equifax: 1-800-525-6285
Experian: 1-888-EXPERIAN (397-3742)
TransUnion: 1-800-680-7289

Social Security Administration:
Kankakee Office: 1-815-937-3245
Chicago Office: 1-800-772-1213
Toll Free: 1-800-772-1213

Department of Veterans Affairs: 1-877-838-2778


The TouchBanking Mobile App is available in the Google Play Store and the Apple App Store. Download it on your cell phone by searching "Touchbanking", and look for the blue & white icon. After you open the new app, enter this App Code: FTSBank1. Important: This mobile app utilizes your existing User ID and Password for Internet Banking. The mobile app is actually just a convenient access method into your Internet Banking account, and anything you do on one will affect the other.

Personal Banking Questions

Q: How can I avoid Identity Theft?

Q: Can I reorder personal checks online?

Q: How do I change my address or phone number?

Q: What types of overdraft protection does The First Trust and Savings Bank offer? How can I set up overdraft protection on my checking account?

Q: What are the current rates on products offered by First Trust and Savings Bank? Can I find this information online?

Q: Whatís my balance?

Q: What information do I need to open an account?

Q: Whatís my routing number and account number?

Q: How do I apply for a mortgage loan with First Trust?

Online Banking Questions

Q: How do I sign up for Online Banking?

Q: What do I do if I forgot my Online Banking password?

Q: How do I sign up for E-statements?

Q: How do I view, print or save E-statements?

Q: How do I start using Online Bill Pay?

Q: What is the difference between the available and ledger balance?

Q: How can I change my Online Banking Password?

Q: Why does the Online Banking logon page no longer remember my Access ID and password?

Q: When I enter Online Banking, the secure lock indicator disappears or I receive an alert that the site is not secure. Am I in a secure session?

Debit Card Questions

Q: How do I change my PIN for my debit card?

Q: How do I report a lost or stolen debit card?

Q: What if I lose my debit card and someone makes charges to my account?

Q: Should I notify The First Trust & Savings Bank if I plan to travel and use my debit card while traveling?

Q: Iím trying to make a large purchase with my debit card, why wonít it work?

Return To Top

The First Trust & Savings Bank

Home | Privacy Notice | Terms of Use | USA PATRIOT ACT | Locations & Hours | Personal Loans | Personal Deposit Services | Business Services | Other Services | Wealth Management | FAQs and Help | About Us

Member FDIC

Equal Housing Lender
NOTICE: *Stocks are not deposits, not insured by the FDIC, not guaranteed by the Bank, and may lose value. The First Trust & Savings Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the web sites that have links here. Please contact us with any concerns or comments.